Terms & Conditions
Little Leap Learning
Operated by LLL Private Limited
These Terms & Conditions ("Terms", "Terms and Conditions") govern access to and use of the Little Leap Learning website, consultations, online therapy sessions, parent coaching, developmental support services, educational resources and other services provided by LLL Private Limited ("LLL", "Little Leap Learning", "we", "us" or "our").
By accessing our website, submitting an enquiry, booking a consultation, purchasing a session or package, attending a session, or otherwise using our services, the parent, guardian or user ("you", "parent", "guardian" or "customer") acknowledges that they have read, understood and agreed to these Terms & Conditions, together with our Privacy Policy, Refund Policy and Cancellation Policy.
If you do not agree with these Terms, you should not use our website or purchase our services.
1. About Little Leap Learning
Little Leap Learning is a brand operated by LLL Private Limited and provides online child-development and family-support services.
Our services may include:
- Speech and Language Therapy
- Occupational Therapy
- Behaviour Therapy and Support
- Parent Coaching
- Early Intervention
- Special Education and Learning Support
- School Readiness Support
- Developmental and communication support
- Sensory and functional support
- Parent guidance and home-training programmes
- Other related services introduced by LLL from time to time
The availability of a particular service depends on the child's requirements, therapist availability, geographical considerations, technology and other operational factors.
LLL Private Limited reserves the right to introduce, modify, suspend or discontinue any service, programme, package or offering at its discretion.
2. Eligibility and Parent/Guardian Responsibility
Our services are primarily intended for children and are accessed or arranged by a parent, legal guardian or authorised caregiver.
By using our services, you confirm that:
- You are legally authorised to provide information and make decisions relating to the child for whom services are being requested.
- The information provided to LLL is accurate and complete to the best of your knowledge.
- You will inform LLL of any relevant information that may reasonably affect the child's participation in sessions.
- You will cooperate with the therapist and LLL team as reasonably required.
- You will ensure that the child participates in sessions in an appropriate and safe environment.
LLL may request additional information or documentation where reasonably necessary to provide or administer the services.
3. Consultation and Initial Interaction
A consultation is intended to understand the child's needs, concerns, strengths, challenges and relevant background and to discuss suitable support or therapy options.
A consultation may include interaction with the child and/or parent or guardian, depending on the nature of the service.
The consultation does not guarantee a particular diagnosis, treatment plan, developmental outcome or number of therapy sessions.
The therapist may recommend further assessment, therapy, parent training, home activities, referral to another professional or other appropriate support based on the information available.
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4. Nature and Limitations of Online Services
LLL provides services through online communication and digital platforms.
The effectiveness and suitability of online sessions may vary depending on the child's individual needs, age, attention, participation, home environment, internet connectivity, device availability and other circumstances.
The parent or guardian is responsible for ensuring:
- A suitable device and internet connection
- A reasonably appropriate environment for the session
- The child's availability at the scheduled time
- Appropriate supervision of the child where required
- Participation and cooperation as advised by the therapist
LLL may recommend an alternative form of professional support where the therapist determines that online services may not be suitable for the child's particular needs.
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5. No Guarantee of Specific Results
Therapy and developmental support outcomes vary between children.
LLL Private Limited and its therapists do not guarantee any specific developmental, behavioural, communication, educational or therapeutic outcome or any particular timeframe for achieving progress.
Progress may depend on several factors, including the child's individual circumstances, consistency of therapy, parent involvement, home practice, attendance, environmental factors and the child's response to intervention.
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6. Parent and Caregiver Participation
Parents and caregivers play an important role in online therapy.
Parents may be requested to:
- Participate in sessions
- Assist the child during activities
- Observe therapist demonstrations
- Implement home-training recommendations
- Provide feedback regarding the child's progress
- Maintain consistency between sessions
The parent or caregiver remains responsible for the child's supervision outside the therapy session and for implementing recommendations according to their own judgment and circumstances.
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7. Therapist Allocation and Changes
LLL Private Limited may assign a suitable therapist based on the child's requirements, therapist qualifications, availability, schedule and operational considerations.
LLL reserves the right to change, replace or reassign a therapist where necessary due to availability, leave, resignation, scheduling requirements, professional considerations or other operational reasons.
Where reasonably possible, LLL will communicate significant therapist changes and make appropriate arrangements to maintain continuity of service.
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8. Session Scheduling
Sessions are conducted according to the date and time mutually agreed between the parent/guardian and the LLL Coordinator.
Parents are responsible for ensuring that the child is available at the scheduled time.
Session timing may be changed where required due to therapist availability, operational requirements, emergencies or other circumstances.
All session cancellations and rescheduling requests must be communicated to the LLL Coordinator through the official communication channel.
The therapist should not be treated as the sole point of contact for payment, package or cancellation matters.
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9. Cancellation and Session Adjustment
Cancellation and rescheduling of sessions are governed by the separate Cancellation Policy published on the Little Leap Learning website.
Parents are required to provide the applicable advance notice specified in that policy.
Eligible cancelled sessions may be adjusted or rescheduled in accordance with the Cancellation Policy and applicable package terms.
A session adjustment does not constitute a refund.
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10. Payments and Fees
All applicable fees will be communicated or displayed before the relevant service is purchased.
Fees may apply to:
- Consultations
- Individual therapy sessions
- Monthly therapy plans
- Prepaid packages
- Parent coaching
- Other programmes or services offered by LLL
LLL Private Limited reserves the right to change its pricing, packages, session fees and service charges from time to time.
Any applicable price displayed at the time of purchase will ordinarily apply to that transaction unless an error or other exceptional circumstance requires correction.
Parents are responsible for ensuring that the payment information and transaction details submitted during payment are accurate.
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11. Online Payments and Razorpay
Payments made through the Little Leap Learning website may be processed through Razorpay or another authorised payment service provider.
The payment transaction may be subject to the applicable terms, conditions, security procedures and privacy practices of the relevant payment service provider.
LLL Private Limited does not request or require customers to share confidential payment credentials such as card PINs, CVV numbers, UPI PINs, banking passwords or similar authentication information through email, WhatsApp or other informal communication channels.
LLL Private Limited is responsible for the provision of its own services, including customer support, session scheduling, cancellation and refund matters. Razorpay acts as the payment service provider and does not provide the underlying therapy or developmental services.
Razorpay's own terms also place responsibility for the merchant's services, customer enquiries, refunds and related obligations on the merchant.
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12. Payment Confirmation
A successful payment does not by itself guarantee a particular therapist, session time or service outcome.
Service confirmation is subject to availability and confirmation by LLL.
Where payment has been successfully received but the booking cannot be accommodated for operational reasons, LLL will communicate an appropriate alternative arrangement.
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13. Refunds
All payments made to LLL Private Limited are subject to the Refund Policy published on the Little Leap Learning website.
Consultation fees, therapy session fees, monthly plans and prepaid packages are generally non-refundable.
Where permitted under the applicable Cancellation Policy, eligible sessions may be adjusted or rescheduled rather than refunded.
Any refund arising from a payment-processing error, duplicate payment or other specifically approved circumstance will be handled in accordance with the Refund Policy.
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14. Prepaid Plans and Packages
Once a monthly plan, package or other prepaid service has been purchased, the payment cannot be cancelled for a refund except where specifically required by applicable law or expressly approved by LLL Private Limited.
Eligible sessions may, however, be adjusted or rescheduled in accordance with the Cancellation Policy.
Unless otherwise agreed by LLL in writing, a monthly plan may be carried forward for eligible unused sessions within the applicable adjustment period specified in the Cancellation Policy.
Packages and plans cannot be transferred to another child or person without prior approval from LLL.
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15. Taxes and Applicable Charges
Any applicable taxes, statutory charges or other government-imposed charges may be added to the service price where required by applicable law.
The parent/customer is responsible for paying the total amount displayed at the time of purchase.
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16. Therapist and Professional Standards
LLL Private Limited makes reasonable efforts to engage appropriately qualified professionals for the services provided.
Information relating to therapist qualifications, experience, registration or professional credentials may be provided where applicable and available.
Parents are encouraged to review relevant therapist information and discuss any concerns with the LLL Coordinator before commencing services.
LLL may change professional assignments based on operational or professional requirements.
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17. Medical and Emergency Matters
Little Leap Learning's online therapy and developmental support services are not intended to replace emergency medical care.
LLL does not provide emergency medical services through its website or online therapy sessions.
In an emergency or situation requiring immediate medical attention, the parent or guardian should contact the appropriate local emergency or medical service.
Where a therapist believes that a child's needs may require services beyond the scope of the online session, the therapist may recommend consultation with an appropriate medical, clinical or other qualified professional.
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18. Information Provided by Parents
Parents and guardians are responsible for providing accurate and complete information relevant to the child's services.
LLL and its therapists may rely on information provided by the parent or guardian when planning and conducting sessions.
LLL Private Limited will not be responsible for an outcome resulting from inaccurate, incomplete, outdated or withheld information where such information was reasonably relevant to the service.
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19. Privacy and Confidentiality
The collection, use, storage, processing and protection of personal information are governed by the Privacy Policy of LLL Private Limited.
Information relating to the child, parent, therapy history, reports, consultations and sessions will be handled in accordance with the Privacy Policy and applicable law.
Where session recordings, photographs or videos are made, their use will be governed by the Privacy Policy and any applicable consent or permission requirements.
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20. Communication
LLL may communicate with parents or guardians through email, telephone, WhatsApp, SMS or other communication channels provided by the parent.
Such communications may relate to:
- Appointments
- Consultations
- Therapy sessions
- Payments
- Packages
- Cancellations
- Rescheduling
- Progress reviews
- Service-related updates
- Customer support
- Enquiries and follow-up
Parents are responsible for ensuring that the contact information provided to LLL remains accurate and accessible.
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21. Website Content
LLL makes reasonable efforts to maintain accurate and updated information on its website.
However, service availability, therapist availability, pricing, schedules, programme details and other information may change from time to time.
LLL Private Limited reserves the right to correct errors, omissions, inaccuracies or outdated information on the website without prior notice where reasonably necessary.
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22. Intellectual Property
All intellectual property appearing on the Little Leap Learning website or created by LLL, including but not limited to:
- Brand name and logo
- Website design
- Text
- Graphics
- Videos
- Images
- Educational materials
- Worksheets
- Guides
- Therapy resources
- Programmes
- Content
- Training materials
- Social media content
is owned by, licensed to or otherwise lawfully used by LLL Private Limited.
No material may be copied, reproduced, modified, distributed, published, sold, republished or commercially exploited without prior written permission from LLL Private Limited.
Parents may use materials provided specifically for their child's home practice for personal, non-commercial purposes only.
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23. Acceptable Use of the Website
Users agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to the website or systems
- Introduce malicious software or harmful code
- Interfere with website functionality
- Copy or reproduce website content without permission
- Misrepresent their identity or authority
- Submit false or misleading information
- Use the website to harass, threaten or abuse employees, therapists or other users
- Use LLL resources for unauthorised commercial purposes
LLL Private Limited reserves the right to restrict or terminate access where it reasonably believes that these Terms have been violated.
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24. Third-Party Platforms and Services
Our services may require the use of third-party platforms, including video-conferencing, communication, payment, hosting, scheduling or other technology services.
LLL Private Limited does not control the availability, security, functionality or performance of third-party platforms.
Any use of such platforms may also be subject to the third party's own terms and privacy policies.
LLL will make reasonable efforts to use appropriate service providers but cannot guarantee uninterrupted availability of third-party systems.
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25. Technical Issues and Service Interruptions
Online services may occasionally be affected by:
- Internet connectivity problems
- Device problems
- Power outages
- Software failures
- Video or audio problems
- Platform outages
- Network interruptions
- Cybersecurity incidents
- Third-party service failures
- Other circumstances outside LLL's reasonable control
Where reasonably possible, LLL will attempt to reschedule or otherwise adjust an affected session.
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26. Force Majeure
LLL Private Limited will not be responsible for failure or delay in providing services where such failure or delay results from circumstances beyond its reasonable control.
Such circumstances may include natural disasters, epidemics, government restrictions, war, civil disturbances, strikes, infrastructure failures, internet or telecommunications failures, technology failures, emergencies, regulatory changes or other unforeseen events.
Where reasonably possible, LLL will communicate with affected customers and attempt to make appropriate alternative arrangements.
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27. Company’s Right to Suspend or Cancel Services
LLL Private Limited reserves the right to suspend, postpone, modify or cancel a consultation, therapy session, package, programme or service where reasonably necessary, including due to:
- Therapist availability
- Operational requirements
- Safety concerns
- Technical issues
- Professional considerations
- Inappropriate conduct
- Non-payment or payment issues
- Misuse of services
- Violation of these Terms
- False or misleading information
- Unforeseen circumstances
- Legal or regulatory requirements
Where a session is cancelled by LLL, the company will make reasonable efforts to provide an alternative session or appropriate adjustment in accordance with the applicable policies.
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28. Conduct and Respectful Communication
LLL Private Limited expects parents, guardians, therapists, employees and other users to communicate respectfully.
Abusive, threatening, discriminatory, harassing or inappropriate conduct towards therapists, coordinators, employees or other users will not be tolerated.
Where such conduct occurs, LLL reserves the right to suspend or terminate services or communication, subject to applicable law and without prejudice to any other rights available to the company.
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29. Suspension or Termination of Services
LLL Private Limited may suspend or terminate a user's access to services where reasonably necessary due to:
- Breach of these Terms
- Misuse of services
- Repeated inappropriate conduct
- Fraudulent activity
- Non-payment
- Provision of materially false information
- Unauthorised use of company materials
- Legal or regulatory requirements
- Safety or professional concerns
- Other circumstances that make continuation of the service inappropriate or impractical
Termination of services does not automatically create an entitlement to a refund. Any financial adjustment will be governed by the Refund Policy and applicable law.
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30. Limitation of Responsibility
LLL Private Limited will make reasonable efforts to provide its services professionally and in accordance with the applicable service terms.
However, LLL does not guarantee uninterrupted availability of online services or any particular developmental, behavioural, communication, educational or therapeutic outcome.
To the extent permitted by applicable law, LLL Private Limited will not be responsible for losses arising from circumstances beyond its reasonable control, including internet failures, device problems, third-party platform failures, inaccurate information provided by the parent, or the parent's failure to follow reasonable service or session requirements.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
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31. Indemnification
To the extent permitted by applicable law, the parent or user agrees to indemnify and hold harmless LLL Private Limited, its directors, employees, therapists, representatives and authorised service providers from claims, losses, liabilities, damages, costs or expenses arising from:
Breach of these Terms
Unauthorised use of the website or services
Misuse of company materials
Fraudulent or misleading information provided by the user
Unlawful conduct
Violation of another person's rights
Unauthorised access or use of the user's account or information caused by the user's actions or negligence
32. No Assignment or Transfer
A purchased consultation, session, package or monthly plan is intended for the child or customer for whom it was purchased.
It may not be transferred, resold or assigned to another person without prior written approval from LLL Private Limited.
33. Grievances and Customer Support
For questions, complaints, payment concerns, cancellation requests, session adjustments or other service-related matters, customers should contact the LLL Coordinator through the official contact details published on the Little Leap Learning website.
LLL Private Limited will make reasonable efforts to review and address genuine customer concerns within an appropriate period.
34. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Any dispute arising in connection with these Terms or the services provided by LLL Private Limited shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the registered office of LLL Private Limited, subject to applicable law.
35. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permissible.
The remaining provisions shall continue to remain in full force and effect.
36. Waiver
Failure by LLL Private Limited to enforce any provision of these Terms on any particular occasion shall not constitute a waiver of its right to enforce that provision in the future.
Any waiver must be expressly provided by LLL Private Limited.
37. Changes to These Terms
LLL Private Limited reserves the right to amend, update, modify, replace or revise these Terms & Conditions at any time where required due to changes in:
Services
Business operations
Payment processes
Technology
Legal or regulatory requirements
Operational policies
Customer or service requirements
The latest version will be published on the Little Leap Learning website.
Users are responsible for reviewing the Terms periodically.
Continued use of the website or services following publication of updated Terms constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
38. Entire Agreement
These Terms & Conditions, together with the Little Leap Learning Privacy Policy, Refund Policy and Cancellation Policy, constitute the principal terms governing the use of the website and services provided by LLL Private Limited.
Where a specific policy contains more detailed provisions relating to a particular matter, such as privacy, refunds or cancellations, that specific policy shall apply to the relevant matter.
39. Contact Information
LLL Private Limited
Brand: Little Leap Learning
Address: Dotspace Business Center,
37/2200-8, MC Tower, C Achutha Menon Rd, Punkunnam, Thrissur, Kerala 680002
40. Acceptance
By accessing the Little Leap Learning website, submitting an enquiry, booking a consultation, making a payment, purchasing a therapy session or package, or attending or participating in a session, you acknowledge that you have read, understood and agreed to these Terms & Conditions and the related policies of LLL Private Limited.
LLL Private Limited reserves all rights not expressly granted under these Terms & Conditions.