Privacy Policy
Little Leap Learning
Operated by LLL Private Limited
Little Leap Learning, operated by LLL Private Limited ("LLL", "we", "us", or "our"), is committed to protecting the privacy and confidentiality of the personal information entrusted to us by parents, guardians, children and other users of our services.
This Privacy Policy explains how LLL Private Limited collects, receives, uses, stores, processes, shares and protects personal information in connection with our website, online therapy services, consultations, communications and other related services.
By accessing our website, submitting information, booking a consultation, purchasing our services, or otherwise engaging with Little Leap Learning, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of personal information in accordance with this Policy and applicable law.
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1. Information We Collect
Depending on the services used and the nature of our interaction with you, LLL Private Limited may collect the following categories of information:
A. Parent or Guardian Information
This may include:
- Full name
- Contact number
- Email address
- Country, city or location
- Address, where required for administrative or billing purposes
- Relationship with the child
- Communication history
- Enquiry and consultation details
- Information voluntarily provided through forms, WhatsApp, email, telephone calls or other communication channels
B. Child Information
For the purpose of providing appropriate therapy and developmental support, we may collect information relating to the child, including:
- Name
- Date of birth or age
- Developmental history
- Communication and language information
- Behavioural and learning information
- Educational information
- Therapy history
- Relevant medical or developmental information voluntarily provided by the parent or guardian
- Reports, assessments, photographs, videos or documents shared with us
- Information discussed during consultations or therapy sessions
- Progress information and therapist observations
Parents or legal guardians are responsible for ensuring that they have the necessary authority and consent to provide information relating to the child.
C. Payment and Transaction Information
When payments are made through our website, we may receive transaction-related information such as:
- Payment amount
- Transaction reference number
- Payment date and time
- Payment status
- Payment method or payment-related identifiers
Payments may be processed through authorised third-party payment service providers such as Razorpay.
LLL Private Limited does not intend to store complete card numbers, CVV details, UPI PINs, banking passwords or other confidential payment credentials on its own servers.
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2. How We Use Personal Information
LLL Private Limited may collect and process personal information for legitimate and relevant business purposes, including:
- Responding to enquiries and requests
- Scheduling consultations and therapy sessions
- Understanding the child's requirements and developmental needs
- Providing speech therapy, occupational therapy, behaviour support, parent coaching and related services
- Coordinating between parents, therapists and the LLL team
- Maintaining therapy and service records
- Monitoring and documenting progress
- Providing parent guidance and home-training recommendations
- Managing appointments, cancellations and rescheduling
- Processing payments and maintaining financial records
- Sending appointment, payment and service-related communications
- Providing customer support
- Following up on enquiries, consultations and service-related matters
- Managing customer relationships and internal operations
- Improving the quality, effectiveness and administration of our services
- Conducting internal analysis, reporting and service planning
- Managing authorised sales, customer-support and follow-up activities
- Preventing fraud, misuse, unauthorised access or other unlawful activity
- Complying with applicable legal, regulatory, accounting or contractual requirements
- Protecting the rights, safety, property and legitimate interests of LLL Private Limited, our employees, therapists, service providers and users
LLL Private Limited may use personal information within its authorised internal teams on a need-to-know basis for the purposes described in this Policy.
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3. Use of Information for Internal Business Operations
As an online therapy and support platform, LLL Private Limited may use relevant information across its authorised internal functions to operate and manage the business.
This may include authorised personnel involved in:
- Customer support
- Parent coordination
- Scheduling
- Therapist coordination
- Administration
- Finance and payment reconciliation
- Sales and enquiry follow-up
- Service quality and operations
- Technology and website management
Access to information will be limited to information reasonably required for the relevant business function.
Information relating to a child's therapy, developmental needs or other sensitive matters will be handled with appropriate confidentiality and used only for legitimate business and service-related purposes.
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4. Information Shared With Therapists and Professionals
Relevant information may be shared with the therapist or professional assigned to the child so that the professional can understand the child's requirements and provide appropriate services.
This may include information provided during registration, consultation, previous therapy history, reports, parent observations, session notes and other information relevant to the child's care and support.
Therapists and professionals working with LLL Private Limited are expected to maintain the confidentiality of information accessed in connection with their professional responsibilities.
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5. Session Recordings, Photographs and Videos
Online therapy sessions may, where appropriate and where permitted, be recorded or captured for legitimate purposes such as:
- Session documentation
- Quality review
- Therapist supervision
- Training and professional development
- Service improvement
- Internal record keeping
- Addressing technical, operational or service-related matters
Where a session is recorded, access to the recording will be restricted to authorised personnel and professionals who have a legitimate reason to access it.
Session recordings, photographs or videos containing identifiable information of a child will not be publicly published, used in advertisements, promotional campaigns, social media or other public-facing materials without obtaining appropriate permission from the parent or legal guardian.
Parents may contact the LLL Coordinator for questions regarding the recording or use of a particular session.
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6. Confidentiality of Child and Family Information
LLL Private Limited recognises that information relating to a child's development, behaviour, communication, learning, therapy and family circumstances may be sensitive.
Such information will be treated as confidential and will be accessed only by authorised personnel or service providers who require the information for legitimate purposes connected with the services or operations of LLL Private Limited.
LLL Private Limited does not sell personal information of children or families to third parties.
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7. Third-Party Service Providers
LLL Private Limited may use trusted third-party service providers to support the operation and delivery of its services.
These may include providers for:
- Payment processing
- Website hosting and technology
- Cloud storage
- Email and communication
- Scheduling and appointment management
- Customer relationship management
- Data backup
- Analytics and website functionality
- Administrative and operational services
Such service providers may process information on behalf of LLL Private Limited only to the extent required to provide the relevant service or fulfil the applicable business purpose.
Where appropriate, LLL Private Limited will take reasonable steps to require service providers to maintain confidentiality and appropriate security of personal information.
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8. Payment Information
Payments made through the Little Leap Learning website may be processed by authorised payment gateway providers, including Razorpay.
Payment processing is subject to the terms, privacy policies and security practices of the relevant payment service provider.
LLL Private Limited does not request or require customers to provide confidential banking passwords, UPI PINs, card PINs or similar authentication credentials through email, WhatsApp or other informal communication channels.
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9. Data Security
LLL Private Limited takes reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, disclosure, alteration, misuse, loss or destruction.
Depending on the nature of the information and applicable systems, security measures may include:
- Access controls
- Password protection
- Restricted access to sensitive information
- Secure technology and storage systems
- Appropriate authentication measures
- Data backups
- Monitoring and internal controls
- Confidentiality obligations for authorised personnel and service providers
However, no electronic transmission, storage system or internet-based service can be guaranteed to be completely secure.
In the event of a personal data breach, LLL Private Limited will take appropriate steps in accordance with applicable law and regulatory requirements.
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10. Retention of Personal Information
LLL Private Limited may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing and managing services
- Maintaining therapy and customer records
- Maintaining financial and transaction records
- Managing legal or contractual obligations
- Resolving disputes
- Preventing fraud or misuse
- Maintaining business and operational records
- Complying with applicable legal, regulatory or accounting requirements
Information may therefore remain in our records for an appropriate period after the completion or discontinuation of services where retention is reasonably required for legitimate business, legal or regulatory purposes.
Where personal information is no longer required for a legitimate purpose or legal obligation, LLL Private Limited may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
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11. Children's Personal Information
Little Leap Learning provides services primarily to children and therefore may process personal information relating to children.
LLL Private Limited recognises the additional responsibility associated with handling children's information.
Personal information relating to a child is generally collected from or provided by the child's parent or legal guardian for the purpose of providing services.
LLL Private Limited will take appropriate measures required under applicable law in relation to the processing of children's personal information.
We do not knowingly use children's personal information for unrelated commercial purposes or targeted advertising directed at children.
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12. Marketing and Communications
LLL Private Limited may use parent or customer contact information for service-related communication, including:
- Consultation confirmations
- Appointment reminders
- Payment reminders
- Session-related communication
- Progress or service updates
- Customer support
- Follow-up regarding enquiries and requested services
Where permitted by applicable law and where appropriate consent has been obtained, LLL Private Limited may also send information regarding its services, programmes, educational resources or other relevant offerings.
Parents may contact the LLL Coordinator regarding their communication preferences.
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13. Internal Analytics and Service Improvement
LLL Private Limited may analyse information relating to its services and operations to understand service usage, improve customer experience, evaluate operational performance, improve therapy administration and develop or modify its services.
Where possible and appropriate, information used for analytical or reporting purposes may be aggregated, anonymised or otherwise handled in a manner that reduces unnecessary identification of individuals.
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14. Disclosure Required by Law
LLL Private Limited may disclose personal information where reasonably necessary to:
- Comply with applicable laws or regulations
- Respond to lawful requests from government authorities or regulatory bodies
- Comply with court orders or legal proceedings
- Protect the rights, safety or property of LLL Private Limited or others
- Investigate fraud, security incidents or unlawful activity
- Enforce applicable contractual terms and policies
Any such disclosure will be made in accordance with applicable legal requirements.
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15. International Processing and Transfer
As Little Leap Learning provides services to families in different countries and may use technology and service providers located in different jurisdictions, personal information may, where legally permitted and reasonably necessary, be processed or stored outside the country in which the parent or child resides.
LLL Private Limited will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal and contractual requirements.
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16. Accuracy of Information
Parents and guardians are responsible for providing accurate, complete and up-to-date information.
If any information provided to LLL Private Limited becomes inaccurate or requires correction, the parent or guardian may contact the LLL Coordinator to request an appropriate update.
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17. Withdrawal of Consent and Data-Related Requests
Where processing is based on consent, the parent or applicable data principal may request withdrawal of consent, subject to applicable law and any processing that LLL Private Limited is otherwise permitted or required to undertake.
Withdrawal of consent may affect our ability to provide certain services where the information is necessary for providing those services.
Requests relating to personal information, including correction, access, withdrawal of consent or other applicable data rights, may be submitted to the LLL Coordinator or the designated privacy/data contact of LLL Private Limited using the contact details published on our website.
LLL Private Limited may require reasonable verification of the identity or authority of the person making such a request before taking action.
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18. Third-Party Links
Our website may contain links to websites, applications or services operated by third parties.
LLL Private Limited is not responsible for the privacy practices, security or content of third-party websites or services.
Users are encouraged to review the privacy policies of such third parties before providing personal information.
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19. Cookies and Website Technologies
Our website may use cookies, analytics tools and similar technologies to support website functionality, security, performance, user experience and, where applicable, marketing or analytics activities.
Users may be able to manage certain cookie preferences through their browser or available website controls.
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20. Data Protection and Privacy Contact
For questions, concerns or requests relating to personal information or this Privacy Policy, please contact:
LLL Private Limited
Brand: Little Leap Learning
Privacy/Data Contact: LLL Coordinator
Email: [Official Email Address]
Phone/WhatsApp: [Official Contact Number]
Registered Address: [Registered Business Address]
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21. Changes to This Privacy Policy
LLL Private Limited reserves the right to modify, update, amend or revise this Privacy Policy from time to time to reflect changes in:
- Our services and business operations
- Technology and security practices
- Data-processing practices
- Applicable laws and regulations
- Regulatory requirements
Any updated version of this Privacy Policy will be published on the Little Leap Learning website.
Users are encouraged to review this page periodically to remain informed about how personal information is handled.
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22. Acceptance of This Privacy Policy
By accessing the Little Leap Learning website, submitting an enquiry, providing personal information, booking a consultation, purchasing services or otherwise engaging with LLL Private Limited, the parent, guardian or user acknowledges that they have read and understood this Privacy Policy and agree to the processing of personal information as described herein, subject to applicable law.
LLL Private Limited reserves all rights not expressly granted under this Privacy Policy.