Little Leap Learning (LLL Private Limited)

 

Little Leap Learning is committed to maintaining clear and transparent payment terms for all consultations, therapy sessions, monthly plans, and packages. This Refund Policy sets out the terms applicable to payments made for services provided by Little Leap Learning.

 

1. General Refund Policy

 

All payments made to LLL Private Limited for consultations, therapy sessions, monthly plans, packages, or other services are non-refundable once the payment has been successfully completed.

 

Once a payment has been made, the amount cannot be cancelled or refunded at the request of the parent or guardian.

 

Where applicable, unused eligible sessions may be rescheduled or adjusted in accordance with the Little Leap Learning Cancellation Policy. Session adjustment does not constitute a refund.

 

2. Consultation Fees

 

Consultation fees are non-refundable once the consultation has been booked and payment has been successfully completed.

 

If a consultation cannot be attended, the applicable consultation may be rescheduled or adjusted where permitted under the Cancellation Policy. No cash or payment refund will be provided.

 

3. Therapy Session Fees

 

Fees paid for therapy sessions are non-refundable, including fees paid as part of a monthly plan or prepaid package.

 

Where a session is cancelled in accordance with the applicable Cancellation Policy, the session may be rescheduled or adjusted, subject to the terms of the relevant plan and therapist availability.

 

4. Missed Sessions

 

Payments for missed sessions are non-refundable.

 

Where the circumstances qualify for an adjustment under the Cancellation Policy, the applicable session may be rescheduled or adjusted. Such adjustment does not create an entitlement to a refund.

 

5. Therapist or Company Cancellation

 

If a scheduled session is cancelled by the therapist or by LLL Private Limited, the amount paid for that session will not be refunded.

 

LLL Private Limited will make reasonable efforts to arrange an alternative session or adjust the session to another suitable date and time, subject to availability.

 

6. Prepaid Plans and Packages

 

Payments made for monthly plans or prepaid therapy packages are non-refundable.

 

If the parent or guardian is unable to attend the scheduled sessions, eligible sessions may be adjusted or rescheduled in accordance with the Cancellation Policy.

 

A parent or guardian cannot request cancellation of the purchased plan or package solely because the sessions cannot be attended as originally scheduled.

 

7. Payment Failure

 

If a payment is unsuccessful but the customer's bank account or payment method has been debited, the transaction will be reviewed after confirmation from the payment gateway or financial institution.

 

Where the payment has not been successfully received by LLL Private Limited, any applicable reversal or refund will be processed through the relevant payment gateway or payment method, subject to the applicable processing timelines.

 

8. Duplicate Payment

 

If the same transaction is successfully charged more than once due to a technical or payment processing error, the duplicate transaction will be verified.

 

Once confirmed, the excess amount may be refunded through the original payment method used for the transaction.

 

9. Refund Processing

 

Where a refund is required under the circumstances specifically mentioned in this policy, LLL Private Limited will initiate the applicable refund within 7 working days from the date the refund is approved and the necessary verification has been completed.

 

The time taken for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, payment gateway or other financial institution.

 

10. Refund Requests

 

Any refund-related request must be submitted directly to the LLL Coordinator through the official communication channel provided by Little Leap Learning.

 

The request should include, where applicable:

 

- Parent/guardian name

- Child's name

- Date of payment

- Transaction/reference number

- Amount paid

- Reason for the request

- Relevant payment details or supporting information

 

All requests will be reviewed in accordance with this Refund Policy and the applicable circumstances.

 

11. No Refund Through Unauthorised Channels

 

Refund or payment-related requests made directly to therapists or through unofficial communication channels may not be considered as formal refund requests.

 

Parents and guardians are requested to communicate payment and refund matters directly with the LLL Coordinator.

 

12. Company’s Right to Review

 

LLL Private Limited reserves the right to review exceptional circumstances and determine an appropriate resolution at its sole discretion, without creating an obligation to provide a refund in circumstances where refunds are otherwise excluded under this policy.

 

Any exceptional adjustment, credit or refund approved by the company will not establish a precedent for future cases.

 

13. Changes to the Refund Policy

 

LLL Private Limited reserves the right to modify, update, amend or revise this Refund Policy at any time, where required due to changes in the company's services, payment processes, operational requirements, or applicable laws and regulations.

 

The updated version of the policy will be published on the Little Leap Learning website. Continued use of the services following any such update will be subject to the revised policy.

 

14. Acceptance of the Policy

 

By making a payment for a consultation, therapy session, monthly plan, package or other service provided by Little Leap Learning, the parent or guardian acknowledges that they have read, understood and agreed to this Refund Policy.

 

For any questions regarding payments, refunds or session adjustments, please contact the LLL Coordinator through the official communication channels of Little Leap Learning.